Refund and Returns Policy – SEFIA سيفيا

SEFIA Return Policy

At SEFIA, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not happy with your order, we offer a hassle-free 30-Day Return Policy. Please review the terms below:

Eligibility for Returns

Items must be returned within 30 days from the date of delivery.
Products must be in their original condition, unused, and in their original packaging (including tags, labels, and accessories).
Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

Non-Returnable Items

The following items cannot be returned or exchanged:

Customized or personalized products.
Perishable goods (e.g., food items, flowers, etc.).
Digital downloads or software that has been accessed or downloaded.
Items marked as “Final Sale” or “Non-Returnable” on the product page.

How to Initiate a Return

Contact our customer service team at [contact@safia-sar.com] or visit our website to fill out the Return Request Form.
Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions for returning the item.

Refunds and Exchanges

Refunds: Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.
Exchanges: If you prefer an exchange, please specify the replacement item when submitting your return request. We will ship the new item once the returned product is received.

Shipping Costs

For returns due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
For other reasons (e.g., change of mind, incorrect sizing), the customer is responsible for return shipping fees.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including any shipping costs.

In-Store Returns

If you purchased your item in-store, please bring the product along with your receipt to any SEFIA location. Our team will assist you with the return or exchange process.